You just need to register your organization and you get a free license key with It basically works like a tailor made intranet solution Customer care module so that customer service requests are routed to internal usersĪnd many other features. Monitored Tasks and project management.ġ0. so users can login with same username and password.Ĩ.
Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.ħ. Service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.Ģ. Good service desk application with lots of other features for whole organisation.ġ. It runs on SQL 2005/2008 technology to ensure a stable,įast and expandable solution for your business. The developer API allows FocalScope to integrate with 3rd party systems in your ecosystem. Lets agents communicate quickly on a specific problem for quick resolution, without having to pick up a phone. The system also has a comprehensive ticket history log to trace all interactions with customers over tickets & chats. You can integrate your SLA’s and have the ticket queue automatically distribute incoming tickets to available agents. It has a comprehensive ticketing systemĪnd has customizable workflow and processes to fit your ticketing needs. Please let me know what you use and what you like about it!įocalScope Help desk Ticketing System and Live Chat software is worth a try for your organization.
Wondering if anyone has had good experience with a small or customizable ticketing software? I checked out Frontrane Solutions: Heat, but wasn't very impressed. All of our requests come in via email or in person, we do not use telephones. We now have 2 in the IT department and we are becoming insanely disorganized. I just got hired on at a company that is at 100 people growing at about 10 new people per week.
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